Terms & Conditions
Terms & Conditions
By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).
If you do not agree with any of these Terms and Conditions,
please do not participate in our classes.
We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted in our Studio and available on request and you agree to be bound by such changes.
References to “we”, “us” and/or “our” in these Terms and Conditions is a reference to Core Defined Pilates + Fitness Studio and it’s related entities, affiliates, contractors and employees (as relevant).
1. Medical Warning
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.
When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.
By understanding any exercise program (including the use of any equipment) you acknowledge that you do so at your own risk that the creators, producers, instructors and distributors of our exercise programs (together with their servants and agents) will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connections with, your undertaking of any such exercise program or following advise contained on our website or given by our instructors.
2. Prices and Booking
Our current prices and timetables are displayed in our Studio, on our Wellness Living App and available on request. From time to time, our prices may change and these will be notified on display in the Studio, on our Facebook page, in our Wellness Living App and available on request.
Prices and timetables may vary through each year.
There are a set number of spaces in each class. To attend a class, you must reserve a space. Bookings can be made online, via our Wellness Living App or smart phone app.
3. Cancellation Policy
To cancel a booking, you must notify Core Defined Pilates + Fitness Studio at least 24 hours prior to the commencement of the class. Cancellations made with less than 24 hours notice will incur the FULL cost of the class booked.
Class bookings can be cancelled online by logging into your account and choosing to cancel the class you are unable to attend, or by messaging or emailing Core Defined Pilates + Fitness Studio.
4. Class Waitlists
No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via text, email, messenger and automatically booked into the workout. Please ensure you check for waitlist confirmation.
As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the waitlist, our 12 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time frame.
5. Class Packs
All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or a casual attendee.
The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.
As class pack entitles the holder of the pack attendance at classes offered by Core Defined Pilates + Fitness Studio which sold the pack. Class packs cannot be shared across different clients. If you wish family members to attend the studio, we recommend setting up a separate account either buying another pack, or paying casually for any other family member.
Class packs are non-transferable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.
Each class pack contains a strict expiry date. Of the number of classes for which the class pack entitles attendance have not been used by the holder before the expiry date, then those classes will expire and no refund will be given for any unused classes.
The sale of a class pack is final. Core Defined Pilates + Fitness Studio does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.
Current prices and expiry time frames for each type of class pack can be found on our Wellness Living App and may be amended from time to time.
6. Referral Credit / Loyalty Program
From time to time, we may offer Studio credit to our existing members for introducing a new member to our Studio. Studio credit may be used towards purchasing a class pack. It is not redeemable for cash, and is not transferrable to other members.
7. Gift Vouchers
From time to time, our Studio may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studio for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.
Gift vouchers are limited to the current dollar value held on the voucher and are not redeemable for cash.
We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.
Gift vouchers may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purpose.
8. Class Schedules
Class Schedule may differ weekly and are subject to change or cancellation without notice.
We are not liable in anyway to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitations any classes that are changed or cancelled.
We reserve our right to change our opening hours at our Studio at any time, without notice to you. You will be notified of any permanent changes to our opening hours.
9. Conditions of Entry
Core Defined Pilates + Fitness Studio, and its affiliated entities, reserves the right to refuse entry to, or eject from our Studio, clients or others who are behaving in any anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studio.
In order to minimise disruption during classes held at our Studio, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your booked spot may be given to someone on the waitlist.
Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes.
Smoking is prohibited inside and out the front of our Studio at all times.
You are required to treat all persons and property at the Studio with all due care and respect.
Students are required to wear appropriate attire for physical exercise at all times while visiting our Studio, and must refrain from wearing clothing which contains offensive prints or designs or which may presents a danger to themselves.
For hygiene purposes, socks must be worn at all times during your workout. Specialised Pilates grip socks are recommended to assist in safe use of equipment.
For the enjoyments of all participants in your class please turn off or silence all mobile devices before your workout unless you are a doctor and you are on call for example.
10. Personal Safety and Acceptance of Risk
By attending our Studio and participating Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.
You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement. Participating in any form of exercise at our Studio with Medical Conditions is done entirely at your own risk.
You acknowledge that your participation in any form of exercise at our Studio may involve risks, including risk of personal injury.
Core Defined Pilates + Fitness Studio instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advise prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.
By participating in our classes, you agree that our liability in relation to recreational services (as that term defined in Section 139A of the Competition and Consumer Act 2010 (Cth)) for any death, physical or mental injury (including aggravation, acceleration or recurrence of any such injury), the contraction, aggravation or acceleration of a disease, the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community, that may be suffered by you as a result of the supply of recreational services by Core Defined Pilates + Fitness Studio is hereby excluded, save that this limitation of liability does not apply to significant personal injury suffered by you as a result of reckless conduct by Core Defined Pilates + Fitness Studio in supplying the recreational services.
You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Core Defined Pilates + Fitness Studio’s best practice.
Our regular classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you notify your instructor so modifications can be implanted to your program going forward.
Specialty Pregnancy Workouts are offered at select times. These specialty Pregnancy Workouts are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so.
Please see our instructors to check availability of Pregnancy Workouts.
Core Defined Pilates + Fitness Studio is not responsible in any way for the safekeeping of your personal belongings that you bring into our Studio. As such, we strongly recommend that you:
– Refrain from bringing any valuable personal belongings into our Studio, such as mobile phones, jewellery, personal devices, wallets, bags and purses;
– Bring only any personal belongings into our Studio which are absolutely necessary for you to possess for the duration of your visit; and
– Store any personal belongings in the studio storage facilities provided for use for the duration of your visit.
13. Misuse of Class Packs
We reserve the right, in our discretion, to suspend or terminate your use of any Core Defined Pilates + Fitness Studio class packs if we suspect any fraud or misuse of our booking system.
14. Special Promotions
From time to time, our Studio may offer promotions.
Please check with our Studio for the details of each promotion.
It is your responsibility to ensure there are sufficient funds available in your nominated bank or credit card to cover the cost of purchasing any class packs or other products from us.
If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds, our payment provider will charge for any failed transactions. This fee will be passed onto you approximately 7 days after the failed payment.
We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment fees.
16. Your Personal Information
17. Limitation of Liability
Except for any liability that cannot be excluded by law, Core Defined Pilates + Fitness Studio (including its officers, employees and agents) excludes all liability (whether under the law of contract, tort or otherwise), for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information of data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorised access or third party interference.
This limitation of liability applies even if Core Defined Pilates + Fitness Studio has been expressly advised of potential loss.
These Terms and Conditions are governed by the law in force in Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland, and any court that may hear appeals from any of those courts for any proceeding in connection with these Terms and Conditions.